Frequently Asked Questions

A grab-bag of the questions we hear most before and during the first month of using Austin's Comic Collection.

Are you affiliated with eBay?

No. We are an independent third-party application that uses eBay's public OAuth APIs to read your seller data with your permission. eBay does not own us, sponsor us, or endorse us. They get nothing from your subscription.

Do you support platforms other than eBay?

Not at launch. eBay is our depth-first focus. We have explicit plans to add Mercari and Whatnot read-only sync in 2026; Etsy and Amazon are further out and depend on demand.

For now, sales from other platforms can be logged manually in the Ledger and they will flow into your Income Statement and Tax Report just like eBay sales.

Is my eBay account safe?

We never touch eBay scopes that move money or expose buyer-identifying details we do not need. We never log into your eBay account; OAuth means eBay does the auth and we only receive a scoped token. You can revoke our access from your eBay account settings at any time.

We do not share your data with anyone. We do not run ads. We make money exclusively from Pro subscriptions.

How is this different from Flipwise / Vendoo / MyResellerGenie?

Honestly, similar feature set with different opinions about priorities:

• Vendoo is a multi-platform crossposter first, accounting second.
• Flipwise is bookkeeping-heavy with a strong P&L story.
• MyResellerGenie is spreadsheet-first; lots of customization, less polished UX.
• Us is API-first for eBay with strong P&L and a deliberately minimal feature set. We do fewer things better. If you want crossposting, Vendoo is the right choice — we do not currently crosspost.

The pricing benchmark we hold ourselves to is "cheaper than Vendoo at comparable inventory volumes."

Will my historical data be imported?

Yes — via CSV. See Importing Inventory. The eBay API will only give us roughly 90 days of historical orders, so for older data CSV from your prior tool is the path.

What happens if you go out of business?

Pragmatic answer: you have one-click full JSON export from Settings → Your data. Run it monthly if you want belt-and-suspenders insurance. The JSON contains everything in a re-importable format. If we ever wind down, we will give 90 days notice and the export will keep working until the shutdown.

We have no plans to shut down — the indie operator running this is profitable on small numbers — but we believe portable data is a right.

Do you offer a free trial of Pro?

There is no Pro free trial because the Free tier is real (not a trial). If you specifically want to test bulk actions or AI descriptions, upgrade for one month — you can cancel immediately and you will retain Pro features until the period ends. Effectively a one-month money-back trial.

Why is my tax report different from my CPA's?

The Tax Report is a starting point, not a filing. Common differences:

• We use standard mileage; your CPA may use actual expenses.
• We do not depreciate vehicles or long-lived assets.
• We treat refunds as negative revenue, not as an expense; some CPAs do it the other way.
• Cost of goods sold is computed at sale time (matching principle); cash-basis filers may include unsold purchases as current-year COGS.

Most discrepancies resolve in a 10-minute conversation with your CPA. Send them the JSON export plus the Tax Report PDF and they will reconcile fast.

How do I cancel?

Settings → Billing → Cancel Pro. Takes effect at the end of the current period. No phone call, no chat, no retention dark patterns.

Where can I report a bug or request a feature?

Email 11sosam11@gmail.com. We read every email and reply to almost all of them within 48 hours.